FREQUENTLY ASKED QUESTIONS
URBAN CHIC makes every attempt to deliver your order to meet your time line. We ship your order from our warehouse in Los Angeles, and its delivery time varies according to the distance from our warehouse. However, it mostly takes within 7~14 business days after we ship out.
URBAN CHIC makes every effort to save your cost on shipping as much as possible. However, it often exceeds our cost due to its heaviness, so we charge to our customers some portion of shipping cost which we pay to our trucking company. * Please note that there will be additional shipping charges applied for the orders to Alaska & Hawaii.
We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number. Once your order is being processed, your credit card information will not be stored at any place or any format on our side.
All order will be shipped from Los Angeles, CA
Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us before returning your product. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.
When a product has been authorized for a return, the customer will be reimbursed for the product and any sale taxes if charged. Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card or Paypal account) with the exception of all shipping charges. Please allow up to 30 days for processing of returns. When a refund is issued we will contact you with a confirmation.
Please refer our ‘Terms and Conditions‘ for more information about return policy.
URBAN CHIC provides will-call from our warehouse in Los Angeles. Please make a special note when you check out or contact us.