DELIVERY & SHIPPING

URBAN CHIC provides tracking number to all of our orders in several different ways. We will send you a shipping confirmation email with tracking information, and also you can always login to check the status of your order including tracking – You will need to register to check the status of your order by the time of your purchase or prior to.

URBAN CHIC makes every effort to save your cost on shipping as much as possible. However, it often exceeds our cost due to its heaviness, so we charge to our customers some portion of shipping cost which we pay to our trucking company. * Please note that there will be additional shipping charges applied for the orders to Alaska & Hawaii.

We carefully pack your products in the double corrugated boxes which passed 280lb drop test. Even so, our carriers will handle your product very carefully to avoid any damage on the delivery.

URBAN CHIC makes every attempt to deliver your order to meet your time line. We ship your order from our warehouse in Los Angeles, and its delivery time varies according to the distance from our warehouse. However, it mostly takes within 7~14 business days after we ship out.

You can leave a special message when you place your order, but the date must be out of range of the expected shipping date. For example, if your order is placed with Ground shipping option which takes 7~14 days, then you can schedule your delivery date after 14 days from your order date. The purpose of this service is for our customers to receive their package when someone is home, not to expedite our shipping.

All order will be shipped from Los Angeles, CA

We provide in-home service with extra charge. Its cost depends on the weight and the place to be delivered.

Our priority is your satisfaction, and we will do our best to resolve any issues on our products including damage on the delivery. Please contact us immediately to claim your damage, and then our service team members will help you have the item repaired or replaced.

Yes, you can change your shipping address during our processing time of your order, but no change will be made after we arrange our shipping. All orders will be arranged and shipped within 48 hours of receipt or on the following business day if placed on Sat., Sun. and Holidays.

URBAN CHIC provides will-call from our warehouse in Los Angeles. Please make a special note when you check out or contact us.

ORDERS & SHOPPING

You can place your order by adding your products into the cart and check out. If you prefer to place your order by phone, you will be welcome to give us a call.

We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number. Once your order is being processed, your credit card information will not be stored at any place or any format on our side.

Yes, you can check the status of your order including tracking when you login your account – You will need to register to check the status of your order by the time of your purchase or prior to.

No, you don’t need to login to place your order, but you will receive several benefits of being our member when you purchase at our online store such as saving shipping address, tracking your order, special discount, etc.

You will receive a confirmation email when you place your order and when we ship out. If you don’t receive the emails from us, there will be several possible reasons. If you are a registered member, please check your account if your email address is correct. If you are not a registered member, please contact us.

Your order can be changed or modified by your request only. Please call us or send us an email immediately. The order cannot be changed or modified after we ship out.

Your cancellation of your order will be accepted and processed only before our shipment. Please note that your order will be arranged and shipped within 48 hours of receipt or on the following business day if placed on Sat., Sun. and Holidays.

We are required to collect tax on all products shipped within California, but no sales tax for the purchase from other 49 states.

Our priority is your satisfaction, and we will do our best to resolve any issues on our products including damage on the delivery. Please contact us immediately to claim your damage, and then our service team members will help you have the item repaired or replaced.

RETURN, EXCHANGE & WARRANTY

Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us before returning your product. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.

When a product has been authorized for a return, the customer will be reimbursed for the product and any sale taxes if charged. Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card or Paypal account) with the exception of all shipping charges. Please allow up to 30 days for processing of returns. When a refund is issued we will contact you with a confirmation.

Please refer our ‘Terms and Conditions‘ for more information about return policy.

Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us before returning your product. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.

Please refer our ‘Terms and Conditions‘ for more information about return policy.

Please click here for our warranty policy.

ACCOUNT & GENRAL

You don’t need to register, but you will receive several benefits of being our member when you purchase at our online store such as saving shipping address, tracking your order, special discount, etc.

Due to the security reason, you will be able to register when you check out.

If you are a registered member and lost your password, please click ‘LOGIN / REGISTER’ and ‘Forgot your password? ‘ which is located below ‘LOG IN’ button. You may be asked for your email which you entered when you register.

We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number. Once your order is being processed, your credit card information will not be stored at any place or any format on our side.

We offer coupons, promotions, seasonal discounts, etc. mainly to our members. Please subscribe our newsletter to receive our sale information.

We accept Visa, Mastercard, AmericanExpress, Discover, and Paypal.

URBAN CHIC COLLECTIONS 2021

BEST SELLERS

With exceptional attention to details which include styles, comforts, and tailoring on sofas, chairs, loveseats and sectionals, URBAN CHIC represents an unsurpassed consumer value on living room furniture.