FAQ

URBAN CHIC provides tracking number to all of our orders in several different ways. We will send you a shipping confirmation email with tracking information, and also you can always login to check the status of your order including tracking – You will need to register to check the status of your order by the time of your purchase or prior to.

URBAN CHIC makes every effort to save your cost on shipping as much as possible. However, it often exceeds our cost due to its heaviness, so we charge to our customers some portion of shipping cost which we pay to our trucking company. * Please note that there will be additional shipping charges applied for the orders to Alaska & Hawaii.

We carefully pack your products in the double corrugated boxes which passed 280lb drop test. Even so, our carriers will handle your product very carefully to avoid any damage on the delivery.

URBAN CHIC makes every attempt to deliver your order to meet your time line. We ship your order from our warehouse in Los Angeles, and its delivery time varies according to the distance from our warehouse. However, it mostly takes within 7~14 business days after we ship out.

You can leave a special message when you place your order, but the date must be out of range of the expected shipping date. For example, if your order is placed with Ground shipping option which takes 7~14 days, then you can schedule your delivery date after 14 days from your order date. The purpose of this service is for our customers to receive their package when someone is home, not to expedite our shipping.

All order will be shipped from Los Angeles, CA

We provide in-home service with extra charge. Its cost depends on the weight and the place to be delivered.

Our priority is your satisfaction, and we will do our best to resolve any issues on our products including damage on the delivery. Please contact us immediately to claim your damage, and then our service team members will help you have the item repaired or replaced.

Yes, you can change your shipping address during our processing time of your order, but no change will be made after we arrange our shipping. All orders will be arranged and shipped within 48 hours of receipt or on the following business day if placed on Sat., Sun. and Holidays.

URBAN CHIC provides will-call from our warehouse in Los Angeles. Please make a special note when you check out or contact us.

Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us before returning your product. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.

When a product has been authorized for a return, the customer will be reimbursed for the product and any sale taxes if charged. Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card or Paypal account) with the exception of all shipping charges. Please allow up to 30 days for processing of returns. When a refund is issued we will contact you with a confirmation.

Please refer our ‘Terms and Conditions‘ for more information about return policy.

Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us before returning your product. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.

Please refer our ‘Terms and Conditions‘ for more information about return policy.

Please click here for our warranty policy.