PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this website, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws and is the property of UrbanChicUSA.com. The collective work includes works that are licensed to UrbanChicUSA.com. Copyright ⓒ UrbanChicUSA.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with UrbanChicUSA.com or purchasing UrbanChicUSA.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order with UrbanChicUSA.com or purchase UrbanChicUSA.com products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this website is strictly prohibited unless authorized by UrbanChicUSA.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks, and trade names of “UrbanChicUSA.com”, “Urban Chic”, “UrbanChic”, “Urban Chic USA” or “Urbanchic USA” used in the website are trademarks or registered trademarks.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, UrbanChicUSA.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. UrbanChicUSA.com does not represent or warrant that the functions contained in the website will be uninterrupted or error-free, that the defects will be corrected, or that this website or the server that makes the website available is free of viruses or other harmful components. UrbanChicUSA.com does not make any warrantees or representations regarding the use of the materials on this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

UrbanChicUSA.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if UrbanChicUSA.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event that a UrbanChicUSA.com product is mistakenly listed at an incorrect price, UrbanChicUSA.com reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. UrbanChicUSA.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, UrbanChicUSA.com shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by UrbanChicUSA.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.

In order to cancel, you must notify by email or by phone the cancellation of order before the shipping cut-off time, which must state that you are canceling the order. If the notification of cancellation from you is received after the shipping, you must return the product in order to receive refund – In this case, we do not credit back for the shipping cost paid for back and forth. UrbanChicUSA.com can cancel the whole or part of an order for the following reasons or for no reason.

We will send the notification of cancellation by email and issue a credit for the cancellation. Item(s) not available. Please note that the quantity online may be different from the actual quantity in stock.
– Difficult to process with information you provided like incorrect payment information or incorrect or unclear shipping address.
– Duplicated orders are placed.
– Suspicious for the fraudulent transaction.

UrbanChicUSA.com may deliver notice to you by means of e-mail, a general notice on the website, or by other reliable method to the address you have provided to UrbanChicUSA.com.

While UrbanChicUSA.com has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you have questions about specific colors, please contact us and we will get back to you right away with information to help you select the colors that are right for you.

The products available from UrbanChicUSA.com are intended for external use only and the sale of these products by UrbanChicUSA.com is not an endorsement of their effectiveness or health benefits. Please read carefully any inserts that accompany your products and use the product in accordance with the manufacturer’s instructions.

Please click here.

Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please Contact Us before returning your product. Any returns without prior notice will not be accepted and it may be returned back to you. Please note that any fees including original shipping cost accrued in the initial delivery process cannot be refunded even though it was free shipping offer included original price of the products.

In the event that the product you are returning does NOT meet the requirements, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. All products must be received in their original condition. We DO NOT accept returns on products that are used or tampered with, and the products will be returned to you. If for any reason we feel that a good has been used or tampered with, a refund will not be issued. Refunds at all times and without limitation are at the discretion of UrbanChicUSA.com. Please contact us if you have questions about which products are returnable.

When a product has been authorized for a return, the customer will be reimbursed for the product and any sale taxes if charged. UrbanChicUSA.com does not credit back on shipping. Special order item sales are final and cannot be returned for credit. Labor, installation services, and any other service charges are non-refundable. Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card or Paypal account) with the exception of all shipping charges. Please allow up to 30 days for processing of returns. When a refund is issued we will e-mail a confirmation. We suggest that the packaging that you received your order in be used for return of products and a shipping company that can track packages be used.

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” UrbanChicUSA.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion UrbanChicUSA.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

All prices are in US Dollars. UrbanChicUSA.com is required to collect tax on all products shipped within California, but NO sales tax will be collected for the purchase from other 49 states.

When purchasing products on UrbanChicUSA.com and you have various delivery options. We make every effort to ensure that products are delivered within the specified time frame, however we do not guarantee the delivery date nor held responsible for late deliveries.
We make every attempt to ship orders within 48 hours of receipt. Orders placed on Saturday, Sunday and holidays will be shipped on for following business day.
UrbanChicUSA.com is not responsible for any custom duties, brokerage fees, taxes, and/or tariffs that may be applied with to your shipment.

Harassment in any manner or form on the site, including via e-mail, chat, reviews, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including UrbanChicUSA.com or other licensed employees, hosts, or representatives, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the website or use the website to solicit others to join or become members of any other commercial online service or other organization.

UrbanChicUSA.com does not and cannot review all communications and materials posted to or created by users accessing the website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, UrbanChicUSA.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, UrbanChicUSA.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to UrbanChicUSA.com in its sole discretion.

You agree to indemnify, defend, and hold harmless UrbanChicUSA.com, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

In an attempt to provide increased value to our visitors, UrbanChicUSA.com may link to sites operated by third parties. However, even if the third party is affiliated with UrbanChicUSA.com, UrbanChicUSA.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of UrbanChicUSA.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, UrbanChicUSA.com seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).